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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Order Management – Senior Process Associate with Polish!

You will help in collaborating closely with customers, distributors and agents in order to register their orders, perform checks and follow-ups for a major international company.

Responsibilities

• Handling customer requests and Booking of Orders in the ERP system
• Ensure resolution to customer requests
• Collecting information from logistics partners and informing customers regarding availability and deliveries;
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently lead the delivery process to ensure return of goods to the final recipient
• Daily monitoring the assigned orders and customer requests
• Solving issues regarding damaged goods, shipment delayed, etc
• Handling any issues, looking for solutions along with all the parties involved

Qualifications

Minimum qualifications

• Very good knowledge of Polish, C1
• English min B2
• Similar work experience
• Good MS Office (especially MS Excel) knowledge.
• SAP nice to have
• Analytical thinking and self-starter.
• Personal culture and client management expertise.
• High motivation and ability to learn.
• Ability to work under time pressure.

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy