Strona główna

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• Gather, understand and successfully translate business requirements into technical specifications, good understanding of Contact Center solutions
• Knowledge of IPT as well as any of PBXs
• Good interpersonal and influencing skills, including skillful assertiveness
• Analytical skills, attention to details, quality and process driven approach
• Use of fact-based analyses to identify problems in a structured way, good troubleshooting skills
• Ability to work well on a team and independently, flexibility and ability to cope with pressure situations, strong attention to details and quality, good English language skills

• Education in a technical discipline (Computer Science, Telecommunication, Automation etc…) CCNA or any network expirience
• Knowledge of Excel, programming in Java scripts, SQL database
• Experience with project management

What duties will help you grow?

• Delivery to contractual deliverables and achievement of all service quality targets, SLA’s & Work with our contact center vendor or any other 3rd parties for user issues and drive them to resolution
• Active participation in setting new projects up, transition and infrastructure projects, ensure transition projects are delivered on time and maintain Quality of Service
• Implementing change requests as per business requirement, troubleshoot daily problems with voice/contact center systems, management and administration of the contact center system
• Creating telephony solutions based on specific requirements, participating in network/telephony design and development
• Act as an internally facing point of contact to escalate technical issues, and communicate telephony statuses

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• You will have a possibility to join various technical communities. 
• Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

• We don't have a rigid dress code, but what we do have are awesome communities (e.g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

• Private medical care which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?