Strona główna

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• Speak B2/C1 level and English 
• has experience working in Service Desk / Help Desk / Customer Care Services
• is experienced in delivering 1st Level or 2nd Level support.
• is familiar with Windows environments, including Windows 7 & 10, MS Office and Active Directory
• has general understanding LAN, WLAN & WAN networks
• has excellent interpersonal and communication skills, likes a challenge and enjoys working in a dynamic environment and IT and is a team player
• willingness to work during US working hours (afternoons and late evenings)

What duties will help you grow?

• Verification of priorities and data contained in the ticket as well as accuracy of solutions available, ensure that the process and procedures are followed;
• Assess and escalate high priority incidents and collaborate and support incident management process to the servicerestoration. Ensure effective escalation handshake.
• Supporting first line agents in periods with high volume of calls, provide Customer specific training for new hires;
• Identify opportunities for automation and shift-left towards self-help or level1;
• Script triggers and document for training situations that can help identify bigger problems (e.g.; a site is down, service in-accessible, virus issue etc) with some seeding initial events.Quality control of incidents, providing feedback and learner methodology or tooling to first line analysts.  

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

• Private medical care which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?