Strona główna

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• Strong experience with data models and writing SQL queries against databases;
• Experience in using a Change Management system and experience in using configuration management databases;
• Knowledgeable of ITIL v3 / Foundation certified a plus;
• Understanding of IT Service Management processes and ITIL and Understanding of how Business processes are supported by technology; Acted in a change management capacity in a customer service or IT environment;
• Advanced MS Excel and basic MS Access; able to write reports, conduct meetings and perform investigative work; Ability to update existing and create new process documentation and training materials;
• Excellent English communication, both verbal and writte;
• Have good knowledge of how to manage SLA’s and KPI’s and Experienced in the use of KPIs to track trends and identify problems before they occur;

• Experience in dealing with technical and non-technical teams;
• Basic understanding of Service Asset financials.

What duties will help you grow?

• Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM / Change Management process and policies; Assists the SACM Manager in conducting Quality Assurance over the Service Asset & Configuration Management (SACM) process and policies;
• Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt;
• Ensure RFCs are allocated an apprpropriate priority in collabroation with the requester to ensure appropriate scheduling;
• Establish credibility with the client, delivery teams and 3rd party suppliers; Understand the clients business and the impact of changes you manage on their environment;
• Maintains proper relationships as defined in the agreed Configuration Models; this includes (but is not limited to) people, IT components, and contracts; Registers and/or ensures registration of new Assets / Configuration Items (CIs);

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

• Private medical care which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?